Lizlis — Terms of Service
Effective date: September 17, 2025 • Last updated: December 25, 2025
Owner/Operator: Excellia, LLC (a Delaware limited liability company) ("Lizlis," "we," "us," or "our").
Plain-English summary
This contract governs your use of Lizlis, our AI character chat service (and related websites, mobile apps, and APIs). It covers account rules, content rights, payments (if any), safety restrictions (including NSFW boundaries), disclaimers, and dispute resolution. The bolded headings are for readability only.
If you delete your account or delete a character you created, we remove your name and profile from it. However, if other users have already started using that character or content, they may continue to use it in their chats.
1) Acceptance of Terms
By accessing or using Lizlis, you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you do not agree, do not use the Service.
2) Eligibility
Age. You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you must have your parent or legal guardian's consent.
Jurisdictions with higher minimum ages. Where local laws require a higher minimum age (e.g., 16 in parts of the EEA/UK), you must meet that requirement.
Children Under 13. We do not knowingly collect personal information from children under 13.
3) Accounts & Security
You may need an account to use certain features. You agree to provide accurate information, keep your credentials secure, and are responsible for all activities under your account. We may suspend or terminate accounts that violate these Terms or our policies.
4) Description of the Service; AI Output Cautions
Lizlis provides AI-generated chat experiences with fictional characters. AI outputs may be inaccurate, misleading, or offensive.
Do not rely on outputs for professional, legal, medical, or safety-critical decisions. You are responsible for your use of the content you generate or view.
Lizlis is intended for entertainment and creative interaction only. The Service is not designed to replace real human relationships, therapy, or emotional support.
No Emergency Use. The Service is not intended for use in emergencies or crisis situations. Lizlis does not provide mental health, medical, or crisis support. If you are experiencing distress or are in danger, contact local emergency services or a qualified professional.
User Responsibility for AI Outputs. You are solely responsible for how you use, share, or rely on AI-generated outputs. Lizlis is not responsible for any consequences arising from your use or redistribution of generated content.
Fictional Characters. All characters and scenarios are fictional. Any resemblance to real persons, living or dead, is coincidental.
Service Availability. The Service may be provided in beta or experimental form. Features may change, degrade, or be discontinued without notice.
No Character Continuity Guarantee. We do not guarantee continuity of characters, conversations, memories, or personality traits across sessions, updates, or devices.
Emotional Dependency. Users should not develop emotional dependency on the Service.
5) Your Content; Licenses
Ownership.
You retain ownership of text, images, uploads, and other content you submit ("User Content").
Ownership of AI Outputs.
To the extent permitted by applicable law, you own all right, title, and interest in AI-generated outputs created through your use of the Service ("Outputs"). You may use, reproduce, modify, and distribute such Outputs for any purpose, including commercial purposes, subject to these Terms and applicable law.
License to Lizlis.
You grant Lizlis a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, perform, and create derivative works of your User Content solely to operate, maintain, improve, and provide the Service (for example, to render chats, perform safety filtering, show your content to you across devices, fix bugs, and back up systems).
Model training.
We do not use your User Content to train machine-learning models. When we use third-party AI providers to process your prompts or outputs, we configure available no-training settings and contractually require that providers do not use your content to train their models.
Public sharing features.
If you publish or share User Content (for example, public character cards, prompts, or images), you also grant other users a license to view and interact with that content within the Service.
We reserve the right to remove or restrict access to any publicly shared characters or content at our discretion.
Feedback and suggestions.
If you provide suggestions, ideas, or feedback to us, you grant us the right to use, disclose, and implement that feedback entirely without restriction or compensation to you.
Deletion of Accounts and User Content
User-Deleted Content. If you delete User Content that you created (for example, a character or prompt), we may remove your account's association with that content and make it no longer publicly discoverable as your content. However, copies of that content may continue to exist within the Service (for example, in other users' ongoing chats or libraries where it already appears). Those users may continue to view and use that content as part of their existing experience. Backups and technical logs may also retain copies for a limited time as permitted by law.
6) Third-Party Services
The Service may integrate third-party services (for example, payment processors, hosting or CDN providers, or AI model providers). Your use of those services may be subject to their terms and privacy policies.
7) Prohibited Uses
You agree not to:
- Violate any law or regulation;
- Infringe others' rights (including copyright, trademark, privacy, or publicity);
- Harass, threaten, or promote violence or self-harm;
- Generate or share content that sexualizes minors or depicts exploitation of minors (zero tolerance);
- Generate or share illegal content, including instructions for violent wrongdoing;
- Upload malware, attempt to gain unauthorized access, or interfere with the Service;
- Scrape, crawl, or harvest data except as permitted by robots.txt or our written consent;
- Misrepresent your identity or impersonate others;
- Use the Service to build competing datasets or models without our consent.
We may impose reasonable limits on usage, message volume, or features to prevent abuse, ensure service stability, or comply with platform requirements.
8) Sensitive Content
Lizlis is designed and intended for safe-for-work (SFW) use. We do not intentionally provide NSFW features or experiences. However, because the Service relies on AI-generated output, responses may occasionally be unexpected or inappropriate. Such outputs do not reflect our intent, and users may not use the Service to generate prohibited content.
The following are always prohibited: sexualization of minors; non-consensual sexual content; real-person sexual deepfakes; bestiality; and content that is unlawful in your jurisdiction. We may further restrict content categories to comply with law, platform rules, or our risk standards.
Users may not attempt to bypass safety systems, filters, or moderation controls.
9) Moderation & Enforcement
We may review or moderate content (automatically or manually) for safety and compliance. We may suspend or terminate accounts at our discretion, with or without notice, to protect the Service, users, or comply with legal obligations. We may remove content or limit features at our discretion to protect users and the Service. Repeated or severe violations may result in a ban.
If your account is terminated, your access to the Service will be revoked, and your chats and other User Content may be deleted. We have no obligation to preserve your data beyond what is required by applicable law.
You may request account deletion at any time through in-app settings or by contacting [email protected]. Upon deletion, your account and associated data will be removed in accordance with our Privacy Policy and applicable law. Deleted content may be permanently removed and may not be recoverable.
Effect of Account Deletion. If you delete your account, we will remove or anonymize your account profile and disassociate your identity from your User Content. Content you previously created or shared may continue to exist within the Service (for example, where it already forms part of other users' chats or saved experiences), and other users may continue to access or use that content. We do not retroactively remove such content from other users' experiences unless required by law or to protect safety.
No Data Guarantee. We do not guarantee that any chats, characters, or User Content will be retained for any period of time. Content may be lost due to technical limitations, maintenance, moderation actions, or service changes.
Sections 5 (Licenses), 11 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnity), and 16 (Dispute Resolution) shall survive any termination or expiration of these Terms.
You can appeal moderation decisions via [email protected].
10) Fees & Subscriptions
Paid plans or in-app purchases may be offered. Prices, features, and limits are shown at the point of purchase and may vary by region. Taxes may apply.
We reserve the right to change our pricing terms at any time. If we change the pricing for your active subscription, we will provide notice to you (e.g., via email or in-app), and the change will take effect at the start of the next billing cycle.
Subscriptions renew automatically at the end of each billing period unless canceled at least 24 hours before renewal. You can manage or cancel your subscription at any time:
- Apple users: in App Store account settings
- Google Play users: in Play Store account settings
Payments and renewals are processed by Apple or Google (for mobile purchases) or by Stripe (for web purchases). Lizlis does not collect your full payment information. For App Store and Google Play subscriptions, refunds and cancellations are handled solely by those stores. For web purchases made through Stripe, payments are processed on behalf of Excellia, LLC, which may provide refunds according to our Refund Policy or applicable consumer laws. For web purchases processed via Stripe, refunds may be issued in accordance with applicable law or on a case-by-case basis at our discretion.
Except where required by applicable law, all purchases are non-refundable.
Access to paid features continues until the end of the current paid period, even after cancellation.
FOR EU/UK USERS: You consent to the immediate performance of the contract and acknowledge that you will lose your right of withdrawal from the contract once the download or streaming of the digital content has begun.
Users can restore previously purchased subscriptions through the App Store using the Restore Purchases option in the app.
11) Intellectual Property
Lizlis and its logos, UI, and underlying technology are owned by Excellia, LLC or its licensors. Except for the limited license in Section 5, no rights are granted to you. Do not use our marks without written permission.
12) Copyright/Trademark Complaints (DMCA)
If you believe content infringes your intellectual property rights, send a notice to our designated agent: DMCA Agent: Excellia, LLC, Address: 238 South Bever Street, Wooster, OH 44691, Email: [email protected]. Include: (a) your signature; (b) identification of the work and allegedly infringing material; (c) your contact information; (d) a statement of good-faith belief; and (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act. We may disable or remove content and terminate repeat infringers.
Counter-Notification. If you believe your content was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to the same address listed above. Your counter-notification must include: (a) your physical or electronic signature; (b) identification of the material that was removed or disabled and the location where it appeared before removal; (c) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; (d) your name, address, telephone number, and email address; and (e) a statement that you consent to the jurisdiction of the federal court in your district (or, if outside the United States, the judicial district in which Excellia, LLC is located), and that you will accept service of process from the person who provided the original notification.
Upon receipt of a valid counter-notification, we may forward it to the original complainant as required by law. If the content has not been permanently deleted and is technically feasible to restore, we may restore or re-enable access to the material within 10–14 business days, unless the original complainant files an action seeking a court order.
13) Disclaimers
THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIZLIS/EXCELLIA, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID US IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
15) Indemnity
You will indemnify and hold harmless Excellia, LLC and its affiliates, officers, directors, employees, and agents from any claims, losses, and expenses (including reasonable attorneys' fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.
16) Governing Law; Venue; Dispute Resolution
Governing Law & Venue.
These Terms are governed by the laws of the State of Delaware, excluding its conflicts rules. Courts located in Delaware have exclusive jurisdiction for any disputes not subject to arbitration.
Informal Resolution.
Before filing a claim, you agree to first contact us at [email protected] and attempt to resolve the dispute informally within 30 days.
Arbitration & Class-Action Waiver (U.S. users).
Except for claims that qualify for small-claims court or for injunctive relief, all disputes will be resolved by binding, individual arbitration under the rules of the AAA. To the extent permitted by applicable law, YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. You and we retain the right to seek injunctive or equitable relief in a court of competent jurisdiction.
Opt-Out Right. You have the right to opt out of arbitration within 30 days of first agreeing to these Terms by sending a written notice to [email protected] with the subject line "Arbitration Opt-Out" and including your name, email address, and a clear statement that you wish to opt out of arbitration.
17) Changes to the Service or Terms
We may modify or discontinue features at any time. We may update these Terms by posting a revised version with a new "Last updated" date. If changes are material, we will provide reasonable notice (for example, in-app notice or email). Your continued use after changes become effective constitutes acceptance.
18) Export & Sanctions
You may not use the Service if you are located in, or are a resident of, a country or territory subject to U.S. embargoes or sanctions, or if you are on a U.S. government restricted-party list.
19) General
These Terms are the entire agreement between you and us about the Service and supersede prior agreements. If any provision is unenforceable, the remainder stays effective. Our failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger or acquisition.
Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, war, labor disputes, internet or cloud service failures, or government actions.
Apple as Third-Party Beneficiary. If you access or use the Service through an Apple device or the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.
20) Contact
Questions about these Terms: [email protected]
Mailing address: 238 South Bever Street, Wooster, OH 44691